Get ready to tap into the minds of

your customer!

Customer Experience at a new level

70
of

Customers

Want to help their marketer on improving their products and services

43
of

Customers facing a problem

Do not report their dissatisfaction if not asked! Thinking that their feedback will not be taken into account

Show your customers you are there for them, and improve Customer Journeys

Using Polenio CX Software, we setup customer segments and enable push triggers that automatically reaches your customers.  Using segments and triggers you can create continuous data streams that are used to replenish every step in a customer’s journey.

Start setting your feedback

Use Polenio CX builder to build your feedback loops

Create continuous feedback loops

Use groups and trIgger settIngs to create a contInuous data streams
accordIng to rIch number of crIteria
Demographic Information

Group and setup triggers according to customer demographics such as Socio Economic Status, gender, ethnicity, age and location.

Product purchased

Setup groups and triggers according to the product groups purchased

Store type & location

Setup groups and triggers according to which location customer shopped from

Shopping Habits

Group, combine and setup triggers according to shopping habit

Reach through automated messages

Ask your customers at the right time; after a purchase from a specific category, after a visit to a specific store of yours. Learn about their experiences in mass, creating a better customer experience.

Never miss an opportunity to reach

Use our wide array of data collection points 
KIOSKs

Group and setup triggers according to customer demographics such as Socio Economic Status, gender, ethnicity, age and location.

SMS & NOTIFICATIONS

Setup groups and triggers according to the product groups purchased

E-MAILS

Setup groups and triggers according to which location customer shopped from

WHITE LABEL PRODUCT DEVELOPMENT & INTEGRATIONS

Group, combine and setup triggers according to shopping habit

Your Dashboard

We design your dashboard according to your KPIs

NPS TREND
NPS SCORE
NPS CATEGORIZED BY STORE
NPS LINE UP BY AISLE
OPEN ENDED COMMENT SECTION

We are here for you from start to end

 

Full Setup Services
  • Insight generation and consultancy support
  • Advanced reporting
  • Panel setup
  • Panel management
  • Employee training
  • 24/7 IT support 
  • CRM integrations through restful API
  • Custom dashboard and app development

Start improving your customer journeys

Request Meeting