of
Customers
Want to help their marketer on improving their products and services
70
43
of
Customers facing a problem
Do not report their dissatisfaction if not asked! Thinking that their feedback will not be taken into account
Show your customers you are there for them, and improve Customer Journeys
Using Polenio CX Software, we setup customer segments and enable push triggers that automatically reaches your customers. Using segments and triggers you can create continuous data streams that are used to replenish every step in a customer’s journey.
Start setting your feedback
Use Polenio CX builder to build your feedback loops
Create continuous feedback loops
Use groups and trIgger settIngs to create a contInuous data streams
accordIng to rIch number of crIteria
Demographic Information
Group and setup triggers according to customer demographics such as Socio Economic Status, gender, ethnicity, age and location.
Product purchased
Setup groups and triggers according to the product groups purchased
Store type & location
Setup groups and triggers according to which location customer shopped from
Shopping Habits
Group, combine and setup triggers according to shopping habit
Reach through automated messages
Ask your customers at the right time; after a purchase from a specific category, after a visit to a specific store of yours. Learn about their experiences in mass, creating a better customer experience.
Never miss an opportunity to reach
Use our wide array of data collection points
KIOSKs
SMS & NOTIFICATIONS
E-MAILS
WHITE LABEL PRODUCT DEVELOPMENT & INTEGRATIONS
Your Dashboard
We design your dashboard according to your KPIs
NPS TREND
NPS SCORE
NPS CATEGORIZED BY STORE
NPS LINE UP BY AISLE
OPEN ENDED COMMENT SECTION
We are here for you from start to end
Full Setup Services
- Insight generation and consultancy support
- Advanced reporting
- Panel setup
- Panel management
- Employee training
- 24/7 IT support
- CRM integrations through restful API
- Custom dashboard and app development
